Visitors come first at Woodchester Mansion

Sue BrownNEW Visitor Services Manager Sue Brown is starting work at Woodchester Mansion on the crest of a wave.

The first to fill the new role at the charitable visitor attraction near Stroud, Sue is beginning as the magnificent unfinished Mansion celebrates winning an award from TripAdvisor.

It is the second year running that Woodchester Mansion has gained a Certificate of Excellence from TripAdvisor, which is the world’s biggest travel site.

TripAdvisor only gives the award to places that consistently achieve great traveller reviews and Sue said: “I am really looking forward to supporting the Mansion volunteers and their development, building on all the good work they’ve done up to now.”

A self-confessed “country house-ahollic”, Sue has previously nurtured the experiences of visitors to stately homes like Chatsworth and National Trust properties including Stourhead.  She has also worked for English Heritage.

“Since 2008 I have been working in a variety of country houses, visitor facing, meeting and greeting, all to make the visitor experience even more enjoyable,” said Sue.

Sue, who will be moving to Gloucestershire from her home in Derbyshire said: “I recognise that this is a key time to be joining the Mansion.”

Woodchester Mansion trustees have pledged to increase visitor numbers to 50,000 a year and their chairman Terry Robinson said he was delighted to hear of the TripAdvisor award.

“I think it signifies genuine delight at what we offer and how we do our job of looking after people,” Mr Robinson said.  “It’s a real skill to make people feel welcome and comfortable in such magnificent surroundings.

“We do it well and I send my congratulations and thanks to everyone involved in making Woodchester Mansion the jewel and success that it is.”

Stunning Victorian Gothic Woodchester Mansion is Grade One listed.  But after workmen mysteriously downed their tools in 1873 it was never completed.

Untouched by time and hidden in a secluded valley, its unfinished state offers visitors  a unique glimpse of breath-taking traditional stone building techniques.

June 2015

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